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Customer
Services : Billing &
Payment
Our billing policy is designed to be easy to understand and fair to all customers. If you have a question about this policy, please e-mail the staff.
- Velocity Online bills on or around the fifteenth of the month for the following month. Invoices are due within 30 days. Failure to make payment, could result in termination of service. If you are making payment by check, you must be sure to mail your payment on time. Velocity Online is not responsible for postal delays.
- Invoices are sent by mail or email or you may choose to use your credit card. We accept Mastercard and Visa.
- If you are making payment by credit card and you change account information, (closing an account, getting a replacement for a lost or stolen card, card expires, etc.), it is your responsibility to contact Velocity Online regarding your account. Failure to notify the office can result in termination of service. Do NOT email your new credit card information. It is not totally secure.
- If you make payment by check, please be sure to write your invoice number on the check to insure proper credit. Checks returned due to lack of funds will incur a $20.00 fee (to cover our penalties at the bank) and require either a credit card or money order to have service restored.
- In the event of cancellation, we do not prorate the final month of service. All cancellations are effective at the end of the month in which the cancellation is received
For other questions, please see the Velocity Online policy page. |
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