Welcome to the Technical Support area of our Web site. These support pages are available only to Velocity Online customers. They are designed to answer many of your common questions and address common technical problems related to your Internet access.

To assist you in getting the information you need, the menu bar to the left includes links to: set-up instructions, frequently asked questions (FAQs), network status and notable web sites. A link to our site map is also provided to help you locate the Velocity Online site pages you are interested in.

This Technical Support section also serves as a way for us to alert you to network changes and anticipated server issues. And it holds a wealth of information on operating systems, connectivity, email, FTP, Web design FAQs and How-To's. So, please take a look and let us know if there is something we can add.

Frustrated??!! Learn to operate your computer here;
Computer Basics

If you are having Dial-up problems, go here;
Common Dial-up Problems

If you are having email problems, go here;
Common Email Problems

If you are a student having a problem with your Ethernet connection;
Student Housing Problems

If you are trying to find the MAC address of your X-Box or Playstation
Click Here

Note: If you are looking for billing information or to change your customer information please visit our Customer Services page. This section includes areas to change your password, see your current payment status, and see how long and from where you last logged in!