Email Problems

LARGE EMAIL

When downloading email through Outlook it appears to get stuck on the same message every time.

This is caused by a large email, usually in excess of 1.5Mb. As it may take a while to download, Outlook times out, thinking that it can no longer talk to the server. This is a design flaw in Outlook which requires it to see both the header (start) and footer (end) of the message to be considered actively retrieving data. If this exceeds the server timeout period, it is considered inactive.

There are two ways to fix this: Changing the Server Timeout.

1. Select Tools>Accounts

2. Click on the Mail tab

3. Double click your mail account (usually mail.velocityonline.net)

4. Click on Advanced.

5. Drag the slider bar until the display reads 5 minutes

On a slower connection, this may not resolve the issue. In that case, you can view your email directly on our server (http://mail.velocityonline.net)

USING NORTON ANTIVIRUS WITH EMAIL

When trying to download email, it says the POP3 server has not responded in 60 seconds or something similar.

When Norton Antivirus is set for email protection, it changes the incoming mail server (POP3) to an address similar to 127.0.0.1 or pop3.nortonantivirus.com, which is the Norton gateway for virus scanning email. It also adds /mail.velocityonline.net to your account name.

If you enable the Auto-Protect option in Norton Antivirus, any attachment that attempts to run will be scanned automatically, so disabling email protection should not open your computer to viruses.

To remove the Norton mail server:

1. Select Tools>Accounts

2. Click on the Mail tab

3. Double click your mail account (usually mail.velocityonline.net)

4. Select Servers

5. Replace the Incoming Mail Server with mail.velocityonline.net

6. Remove /mail.velocityonline.net from the Account Name/Login section

7. Click Apply, then Ok

You will then need to disable Email Protection in your Norton software.

For details on how to do this and for more information on problems caused by Norton Antivirus (2001 & 2002) click here to visit our Norton page.

For more information, visit our Frequently Asked Questions Page.