Modem FAQs

What is the Dial-Up telephone number?
The Dial-Up telephone number is 222-3337.
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What are the DNS (Domain Name Service) addresses?
This information is dynamically asigned during login. Our primary DNS server is 216.162.128.6 and our secondary DNS number is 216.162.128.5 .
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Can I get set-up instructions online?
Currently, set-up instructions are available at online (Click here for online set-up instructions).
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Why do I get disconnected from Velocity Online periodically?
After a nine minute period of inactivity, you will be disconnected from Velocity Online. Inactivity can occur when reading or writing e-mail or reading a Web page for a period of nine minutes. If you minimize your browser and run other programs for a period of nine minutes, or if you walk away from your computer for nine minutes. To avoid inactivity related disconnects, change web pages through your browser several times in any nine minute period.
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What authentication methods do you support?
Velocity Online supports PAP and CHAP authentication.
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What operating systems can connect to Velocity Online?
You can connect to Velocity Online with Windows 3.1, Windows95/98, Windows NT 4.0, Window 2000, Macintosh OS 7.1 or higher, LINUX, or UNIX. Please note we do not offer technical support for UNIX at this time. Limited support is available for LINUX.
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Can I use my 56k modem with Velocity Online?
Yes. Velocity Online is completely V.90 compliant. We can support 56k connections using either the V.90 protocol or the K56flex protocol. You should keep in mind however that this does not guarantee 56k connections. Many telephone lines in the Tallahassee area do not support speeds above 33.6k.
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